> Markdown version of https://yucca.app/en/docs/support/. Documentation index: [llms.txt](https://yucca.app/en/llms.txt), full text in one file: [llms-full.txt](https://yucca.app/en/llms-full.txt). Any page is available as Markdown: append `.md` to its URL without the trailing slash.

# Technical support

Depending on the product, we provide different levels of technical support.

> **Important.** Support is provided on **business days from 9:00 to 17:00 [Asia/Yerevan](https://www.timeanddate.com/worldclock/armenia/yerevan)**.

## Free

Users of the Free version can ask for help from the community in our [Telegram chat](https://t.me/yuccastream).

> **Terms**
>
> * Replies to emails are not guaranteed.
> * We provide consultations and answer questions in free form.
> * We do not provide remote diagnostics or assistance with product installation or configuration.

## Plus

Customers with a **Yucca Plus** subscription can ask for help from the community in our [Telegram chat](https://t.me/yuccastream).

> **Terms**
>
> * Replies to emails are not guaranteed.
> * We provide consultations and answer questions in free form.
> * We do not provide remote diagnostics or assistance with product installation or configuration.

## Enterprise

Customers with a **Yucca Enterprise** subscription can ask for help from the community in our [Telegram chat](https://t.me/yuccastream) or by email at [support@yucca.app](email:support@yucca.app).

> **Terms**
>
> * The response time for the 1st (initial) request is **1** business day.
> * We provide consultations and answer questions in free form.
> * You can also count on remote diagnostics of issues or assistance with installing and configuring the product and/or related components.

> **What services are included?**
>
> * Installing and updating Yucca on Linux-based OS
> * Troubleshooting Yucca issues
> * Installing and configuring standalone PostgreSQL for Yucca
> * Installing and configuring a reverse proxy server (Nginx, Traefik, HAProxy)