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Technical support

Depending on the product, we provide different levels of technical support.

Important

Support is provided on business days from 9:00 to 17:00 Asia/Yerevan.

Free​

Users of the Free version can ask for help from the community in our Telegram chat.

Terms
  • Replies to emails are not guaranteed.
  • We provide consultations and answer questions in free form.
  • We do not provide remote diagnostics or assistance with product installation or configuration.

Plus​

Customers with a Yucca Plus subscription can ask for help from the community in our Telegram chat.

Terms
  • Replies to emails are not guaranteed.
  • We provide consultations and answer questions in free form.
  • We do not provide remote diagnostics or assistance with product installation or configuration.

Enterprise​

Customers with a Yucca Enterprise subscription can ask for help from the community in our Telegram chat or by email at support@yucca.app.

Terms
  • The response time for the 1st (initial) request is 1 business day.
  • We provide consultations and answer questions in free form.
  • You can also count on remote diagnostics of issues or assistance with installing and configuring the product and/or related components.
What services are included?
  • Installing and updating Yucca on Linux-based OS
  • Troubleshooting Yucca issues
  • Installing and configuring standalone PostgreSQL for Yucca
  • Installing and configuring a reverse proxy server (Nginx, Traefik, HAProxy)